FAQ – Auren Mode
1. Where is Auren Mode based?
Auren Mode is based in the European Union and operates in compliance with EU consumer protection and data privacy regulations.
2. Where do you ship to?
We ship across the European Union and to many international destinations worldwide.
3. How long does order processing take?
All orders are processed within 1–2 business days, excluding weekends and public holidays.
4. What are the delivery times?
Estimated delivery time is:
-
7–15 business days
Delivery times may vary depending on your location, customs procedures, and carrier operations.
5. Will I receive a tracking number?
Yes. Once your order is shipped, you will receive a tracking number by email.
Tracking updates may take 24–48 hours to appear.
6. Do I have to pay customs or import fees?
For international orders outside the EU, customs duties or import taxes may apply depending on your country’s regulations. These fees are the responsibility of the customer.
7. Can I change my shipping address after placing an order?
If your order has not yet been shipped, we may be able to update the address.
Please contact us as soon as possible at support@aurenmode.com.
8. What is your return policy?
You may request a return within 14 calendar days of receiving your order, in accordance with EU consumer laws.
Items must be unused, in original condition, and in original packaging.
For full details, please refer to our Return & Refund Policy.
9. What should I do if my item arrives damaged or incorrect?
If your order arrives damaged or incorrect, contact us within 7 days of delivery and include photos of the issue. We will resolve it promptly.
10. How can I contact customer support?
You can reach our support team at:
📧 support@aurenmode.com
🕒 Monday–Friday, 9:00–18:00 (CET)
We typically respond within 24–48 business hours.
11. Are my payments secure?
Yes. All payments are processed through secure, encrypted payment gateways that comply with international security standards.
12. How can I stay updated on new products or offers?
You can subscribe to our newsletter to receive updates about new collections and special offers.